If you notice that your database times out after 30 minutes (or anything less than the max available timeout setting - 60 mins), then you may contact our GIFTS Support Team to request to have the timeout extended to the max limit (a full hour).

If your system does not currently display how much time you have remaining before you've reached your timeout threshold, please reference the following article for instructions on how to include a timer on your dashboard that will show you how much time is left before you are timed out of the program: When does Gifts Online Timeout.