Nothing happens when I try to launch GIFTS Alta on my workstation. Instead, it just keeps spinning and gets stuck while loading. Other users are not having trouble accessing the application, but one user/workstation is unable to open the program.
In most cases, reinstalling GIFTS Alta on the local workstation resolves this problem. However, if you complete the steps contained in the resource linked above and still get stuck on that spinning/loading screen, please contact support and reference this article number.