1. Log into the Blackbaud Merchant Services (BBMS) Web Portal with an Administrator login at https://bbms.blackbaud.com/
  2. Click Account Management > Users
  3. Click the ellipses next to the user account to be removed
  4. Click Delete
  5. Click Delete user to confirm the selection

If the organization would prefer to keep the user but make it inactive we can follow these steps:
  1. Click Account Management > Users
  2. Click the ellipses next to the user
  3. Unmark the Make user active box
  4. Click Save

Note: The primary username of the merchant account cannot be deleted or made inactive.