Raiser's Edge NXT webview opens as a blank white screen

When logging into The Raiser's Edge NXT webview a user sees only a blank white background; no NXT details load and the user is unable to navigate to any other screens.  The user is still able to log into The Raiser's Edge database view via Blackbaud Hosting Services.

This occurs when using multiple browsers (Internet Explorer, Chrome, Firefox) and is not resolved by clearing your web browser's cache/cookies/temporary internet files.  The user can also confirm their web browser is configured for use with Blackbaud Hosting Services.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Navigate to https://renxt.blackbaud.com.
2. Enter Blackbaud ID credentials when prompted.
3. Note that screen does not load past a blank white background.

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.