Raiser's Edge NXT webview opens as a blank white screen

When logging into The Raiser's Edge NXT webview a user sees only a blank white background; no NXT details load and the user is unable to navigate to any other screens.  The user is still able to log into The Raiser's Edge database view via Blackbaud Hosting Services.

This occurs when using multiple browsers (Internet Explorer, Chrome, Firefox) and is not resolved by clearing your web browser's cache/cookies/temporary internet files.  The user can also confirm their web browser is configured for use with Blackbaud Hosting Services.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Navigate to https://renxt.blackbaud.com.
2. Enter Blackbaud ID credentials when prompted.
3. Note that screen does not load past a blank white background.


 Raiser's Edge

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