I'm trying to merge two constituents and I can't find one of the constituents in search

I'm trying to merge two constituents and no matter how I look it up, whether it's by lookup ID, their name, or address, I get nothing in the search results.

I'm trying to merge two constituents and I can't find one of the constituents in search.
  1. From the Constituent search screen, click Show advanced search options
  2. Make sure that Individual is checked, as well as any other items that may cause the patron to not show, as you see below
User-added image

Steps to Duplicate

  1. Navigate to Constituents > Duplicates
  2. Merge two constituents
  3. Next to Source or Target constituent, click the magnifying glass
  4. ​Enter name and Search, and no results

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