Certain applications and services in Windows cannot use the updated protocols (which has led to issues like this)... The following link will redirect you to a Microsoft resource on the topic which explains how these kinds of issues can be corrected. Please share this resource with your organization's IT department, and they should be able to apply the fix: http://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in.