- It is more than 20 days before the first billing date (an invoice has not been generated yet)
Note: If you change the billing due date to meet this condition, it will take an overnight period for the invoice to be generated
- The family is not configured to be sent Invoices, and instead has elected an 'Auto Debit' option.
This option for a family can be seen by:
- Select Families> Manage Families
- Select a family
- Click on the blue tab at left
- Select More Options
- Select Payment Settings
If a family is not being sent Invoices, but you would like to see an itemized report of what they owe, please see
How do I print or download a families billing detail?