This message occurs if:
  1. It is more than 20 days before the first billing date (an invoice has not been generated yet)
    Note: If you change the billing due date to meet this condition, it will take an overnight period for the invoice to be generated
  2. The family is not configured to be sent Invoices, and instead has elected an 'Auto Debit' option.
    This option for a family can be seen by:
    1. Select Families> Manage Families
    2. Select a family
    3. Click on the blue tab at left
    4. Select More Options
    5. Select Payment Settings
Payment Method

If a family is not being sent Invoices, but you would like to see an itemized report of what they owe, please see
How do I print or download a families billing detail?