Web transactions do not process

When running the process pending transactions are not downloaded and the counter remains showing a number of pending transactions.
These transactions cannot be identified or removed.

The count of pending download transactions includes those that fail the download process.  When this occurs, select the Failed Transactions tab to review the transactions and understand why each is failing. 

Depending on the nature of the failure, you may need to take additional steps to ensure the transaction can be downloaded.  A common type of exception you may find in Failed Transactions would be a field, such as a newly added attribute, not present in the batch template.  To address that type of failure, simply update the batch template and download the transaction again.  For failures that you do not know how to address, contact our support team for further review.  

Steps to Duplicate

1.  Log into CRM.
2.  Go to Web >> Manage We Transactions
3.  Look at the 'Donation' process. Note that it has pending transactions ready to process.
4.  Run the process.
5.  The process completes but with zero total records processed or not the total number of pending transactions.
 

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