Error: You must select either the consent solicit code that is linked to CRMs Do not email consent solicit code or the Email opt-out option – on Communications Preferences Form

When configuring BBIS Communications Preferences Form in Service Pack 16 you may encounter an error if you have not used both the Consent Communication part and the Email Opt-Out part on the page. Error: “You must select either the consent solicit code that is linked to CRM’s “Do not email” consent solicit code or the Email opt-out option”. It should be possible to select only one of the Consent Communication part and the Email Opt-Out part on the page and save successfully.
 
This item is currently being evaluated by our products group.

Work around:
If you ensure that the Consent Communication part is anywhere within the topmost section you should be able to save successfully. Edit the section order and drag the section containing the Consent Communication part to the top of the page.

Steps to Duplicate

Steps to reproduce are:
Prerequisites:
  • Ensure Consent Solicit codes are configured in CRM
  • Ensure an EU Solicit code is mapped in Configure Integration
  • In BBIS > Site Explorer > Forms > Create new form – Type = Communication Preferences
Steps:
  1. Drag an Appeals part (or any other part) onto the form
  2. Create a new section on form, ensure it is placed below the first one
  3. Drag Consent Communication part onto the new section
  4. Delete the default Email Opt-Out part
  5. Attempt to save > Note error

Environment

 Blackbaud Internet Solutions
 4.0
 SP16

Was this article helpful?