Nonparticipant guests cannot be displayed when opening a guest record

When attempting to open a guest record in any query, an error message "Nonparticipant guests cannot be displayed by the Participant" appears and we cannot open this record.
This message will occur if the "Create a participant record for this guest" checkbox is not marked.

To resolve the issue, identify the registrant associated with the guest record and follow the steps below:
  1. Open the Event record
  2. Click on the Participants tab 
  3. Open the Registrant record which contains the affected Guest record
  4. In the Registrant's record, click on the Guests button and open the affected Guest.
  5. Mark the checkbox "Create a participant record for this guest"
  6. Save and Close

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.