When applicants copy and paste from other programs into the AcademicWorks system, formatting rules may be embedded into the characters. The AcademicWorks system can read these characters correctly online, so they will appear normal when viewing in AcademicWorks. 

When these reports are downloaded these formatting rules do not persist in the downloaded file, so are replaced with special characters. When viewing in Excel or other programs it may be difficult to figure out what these characters mean.

If a downloaded copy is required you can fix the text by:
  • Useing Find and Replace in a program of your choosing to swap the characters out with the correct format.
  • Coping and pasting the applicants answer into Plain Text to a program such as Word, pasting the text only. Admins can then become the applicant and paste in the new text without formatting back into the question. Note: This is not an ideal workaround as new answers cannot be input after End Dates, and Auto-matches will not see the new Answer if updating on the General Application or Conditional Applications.