Note: All billing adjustments should be completed before the prior-to-debit email alert is generated. This is about 10 days before their due date.
If you need to make billing adjustments after the prior-to-debit email has generated, you MUST complete the changes at least 3 business days prior to the due date. All automatic debit stop requests must also be processed at least 3 business days prior to the due date.
After the adjustments are made, please email a modified invoice.