Error: Failed to open the connection when trying to upload a Crystal Report to DonorCentral on Windows 10

The workstation was updated to Windows 10 and Crystal Reports 2016.  When trying to upload the Crystal Report to Donor Central an error message may appear. 

"Error occurred while accessing component property/method: Export.
Failed to open the connection.
Error code: 0x80020009 print-funds odbc/crystal/w-xpress.w (5890)"

Most likely the report (the rpt file) that the user on the Windows 10 machine is using was saved in a format that Crystal Viewer cannot handle.

To resolve, do the following:

1. Check and see if the rpt files are on another machine that has Crystal 11 AND were saved in Crystal 11
2. If so, you can copy those to the Windows 10 workstation.

Important to note:
If you do that, you should not save or edit those rpt files in Crystal 2016 or you will have the issue again on the Windows 10 machine.

Steps to Duplicate

 
  1. Go to Tools > System Utilities > DonorCentral > DonorCentral Options
  2. Browse and select the Crystal Report  
  3. Receive the error listed above 

Environment

 FIMS

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.