Constituent does not appear in constituent search

A constituent record works correctly and can be navigated to from other areas of the application but when searched for using a constituent search form the record does not appear in the list.

Article Number: 118629

Products:

  • Blackbaud_CRM
This can occur if the IsConstituent flag is set to zero in the constituent table. We usually only see this issue with converted records but it is possible to create faulty records via custom forms or batch templates which fail to set the flag.

The IsConstituent flag will need to be changed to 1 via a sql script.No other action should be required.

Steps to Duplicate

1.  Search for constituent
2.  Constituent doesn't appear in the search list.

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