Error: The request was aborted: Could not create SSL/TLS secure channel.

When opening one of the following after TLS 1.0 is deprecated, users may receive an error and be unable to connect:
  • The Raiser's Edge
    • NetCommunity plugin
    • Online Express plugin
    • RELO plugin
    • ResearchPoint integration
    • Blackbaud Web Services (In the Web Services module)
    • The Mobile Service (In the Web Services module)
    • Blackbaud Gift Aid (ScanStore) declarations
  • The Education Edge
    • NetCommunity Plugin
    • Online Express Bill Pay plugin
    • ConnectEE SSO from the ON products (when installed on-premise)
    • NetClassroom/FAWeb SSO from the ON products (when installed on-premise) 

Another possible error received could be:
  • "The underlying connection was closed: An unexpected error occurred on a send"
Registry edits are required for the NetCommunity, Online Express, Online Express Bill Pay, and RELO plugin to be able to connect using TLS 1.1 or higher. These steps will also need to be completed if you are experiencing the error when accessing Blackbaud Gift Aid (ScanStore) declarations in The Raiser's Edge.

Site Administrators can download a hotfix utility from the downloads page for The Raiser's Edge or The Education Edge, HotFix_EnableStrongCrypto.exe, to make these edits for you.
Note: If running for Connect EE or the NetClassroom/FAWeb SSO, this will need to be performed on the server with Web Services installed.

  1. Download HotFix_EnableStrongCrypto.exe from the downloads page for The Raiser's Edge, or The Education Edge
  2. Install all Windows Updates
  3. Run HotFix_EnableStrongCrypto.exe.  NOTE: Utility must be run as an administrator.  To run as an administrator, right-click on HotFix_EnableStrongCrypto.exe, and select Run as administrator.
      Run as administrator
  4. Click on the button Apply Hotfix.
    apply hotfix
  5. Reboot your machine
  6. If running for ConnectEE, refresh Web Services in The Education Edge after the reboot.
These steps should be repeated once per workstation that has the NetCommunity Plugin, Online Express plugin, Online Express Bill Pay plugin, or the RELO plugin.


Steps to Duplicate

  1. Open The Raiser's Edge (or The Education Edge)
  2. Click on NetCommunity, Online Express (or Online Express Bill Pay) in the left navigation.
  3. Observe the following error:  The request was aborted: Could not create SSL/TLS secure channel.

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