To remove a transaction from Luminate Online that has already been modified in the merchant account:
  • Constituent360 > Constituents > Search for the constituent that has the transaction.
  • Select view on the constituent.
  • Select the Transactions tab and click refund next to the transaction that should be removed.
  • Check the box for refund the full amount and make sure to modify the refund method.  Choose: "No, the donor has already been reimbursed or will be reimbursed offline.  Just record the refund in the Luminate Online database"
  • Click Submit once fields are selected.
This will remove the gift from Luminate Online.