- Constituent360 > Constituents > Search for the constituent that has the transaction.
- Select view on the constituent.
- Select the Transactions tab and click refund next to the transaction that should be removed.
- Check the box for refund the full amount and make sure to modify the refund method. Choose: "No, the donor has already been reimbursed or will be reimbursed offline. Just record the refund in the Luminate Online database"
- Click Submit once fields are selected.
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