Error: Conversion from string to type Integer isn't valid when processing transactions in the NetCommunity plugin

When processing transactions in the NetCommunity plugin, customers may see an error relating to converting the Constituent ID from a string to an integer. This usually happens when the Constituent ID has non-numerical values present, like a hyphen.

Article Number: 118864

Products:

Blackbaud_NetCommunity_BBNC

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Environment

Affected Product Blackbaud NetCommunity

Affected Version 7.1

Resolved Version 7.1

Resolved Patch/Service Pack 7.1 Service Pack 3 Hotfix 2 (7.1.201.0)

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!