Error: Invalid login. You have entered an invalid User ID or Password when logging in with a newly created Financial Edge or Education Edge user and using Patch 24 or higher

When logging in with a user that was created after updating to FE 7.87 patch 24 or higher the user is unable to login with the error: Invalid Login, You have entered an invalid User ID or Password.

Users may also see error: Unable to establish database connection.  Please refer to the Knowledge Base article 48382.
We are currently evaluating this issue.  The newly created Financial user cannot be used.  See workaround below for steps to create a different/new Financial Edge user.

Workarounds:
  • If using FE_Express, log onto the Blackbaud Management Console server with a Windows account that has local administrator rights on the server, log into the Financial Edge and create a new/different Financial Edge user.
  • If using a full version of SQL Server, log onto the Blackbaud Management Console server with a Windows account that has system administrator (SA) rights to the SQL Server instance, log into the Financial Edge and create a new/different Financial Edge user.

Environment

 Financial Edge
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.