When I go to download or view a recommendation on a students profile in Enrollment Management I get directed to the Blackbaud security error page. Why is it causing this?
This may occur when a user uploads a file type that the software does not support. One common file type that this happens with is .gdoc (google document). If this type of file is uploaded it cannot be downloaded or viewed. Instead, we recommended using .docx, the basic word document format.