Error: Provider not initialized - when opening a vendor record after updating to patch 24

If on patch 23 or lower, Error: Provider not initialized may occur when opening a vendor record after the database connection was interrupted.

Related errors if on patch 24 of 7.87:

When opening a Vendor record, a user may receive - Error: Provider not initialized 

When clicking the Vendor EFT Bank Information tab, a user may receive -  Error retrieving encryption key. General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'STFRAN\mblack'. Native error: 18456

Patch 23 and under:

1. Exit and sign out of The Financial Edge.
2.Reboot the workstation

Patch 24: 
We are currently evaluating this issue and will update this article when we have more information.


 Financial Edge

Was this article helpful?