Error retrieving encryption key. General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'DOMAIN\User'. Native error: 18456 when navigating Financial Edge after updating to patch 24 or higher.

When navigating within Financial Edge, a user may receive -  Error retrieving encryption key. General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'DOMAIN\User'. Native error: 18456
OR
Error: Provider not initialized

This may be seen when searching for vendor or employee records, navigating to a Vendor's EFT Bank tab, opening time sheet batches, and other areas within the system.
For version 7.87 patch 24 and higher:
  1. Run the plugin found in How to run the plugin to update the bbdba password for Financial Edge versions 7.87 patch 24 and higher.

For version 7.87 patch 23 and lower:
  1. Exit and sign out of The Financial Edge.
  2. Reboot the workstation

Environment

 Financial Edge
 7.87

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