Deposits are not creating overages and shortages when pulling in drawers that have overages and shortages

Overages and shortages are not being added or subtracted on the corrections tab of the deposit. 
We are currently evaluating this issue and will update this article when we have more information. In the meantime manually add the corrections to the deposit with the following steps.
 
  1. Click Treasury > Deposit Search
  2. Search for and select the deposit to access the deposit record
  3. Unlock the deposit by clicking unlock deposit under the task menu in the upper left-hand corner of the screen
  4. Click the deposit Corrections tab > click add
  5. Add the date, amount, correction type, and payment method.
  6. Click save

Steps to Duplicate

  1. Go to the sales page of Altru
  2. Click close drawer
  3. Enter the amount of cash and checks
  4. Click save
  5. See there is an overage or shortage in the drawer
  6. Click approve drawer
  7. Go to Treasury
  8. Click Create deposits
  9. Check the templates the include the payments that are in your drawer
  10. Click Start
  11. When the process if finished it will take you to the status page
  12. From there click the history tab
  13. Click expand button next to the process you ran
  14. Click view report
  15. See that there is no overage or shortage in the report

Environment

 1004529

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.