There is currently not a way to undo, or delete a constituent merge. Please use the below steps to create a new record, then separate the records by transferring revenue and any memberships to the correct record:
  1. Create a new Constituent record
  2. Transfer any revenue on the incorrect record to the new record:
    1. From the incorrect record, Navigate to Revenue > Revenue History
    2. Select the hyperlinked Revenue Type to navigate to the Payment Record
    3. In the task bar on the left > Select Change Constituent On Payment > Search your new record
    4. Image of Change Constituent on Payment Screen​
    5. Save
    6. Continue this process until all revenue has been transferred to the correct record
  3. Transfer any sales orders on the incorrect record to the new record:
    1. From the incorrect record, Navigate to Sales Orders
    2. Select the hyperlinked Order Number to navigate to the Sales Order
    3. In the task bar on the left > Select Change Patron on Order > Search your new record
    4. Image of Change Patron on Order​
    5. Save
    6. Continue this process until all sales orders have been transferred to the correct record
  4. If they are members, transfer the membership to the correct record