When a constituent attempts to register for a TeamRaiser, they may encounter the following error:
Error: A user name and password already exist for this name and email address. An email will be sent to you shortly with the user name and password that was previously created.
This means the constituent selected the option to register as a new user instead of selecting the returning user option.
This error happens when they try registering as a new user with a username and email address that already exists in Constituent360. If the constituent already has an account for your site, an email will be sent to them for instructions on logging in. Once they are logged in, they can register with all of the information pre-populated.