Constituent Lists Times Out

Some users are experiences this when navigating to Lists and then Constituents in RE NXT the page is initially blank for a minute or so then loads. Once loaded if a user clicks on Clients to edit columns the entire page freezes, appears to only be impacting Constituent Lists.
We are currently evaluating this issue and will update this article with further information.

Steps to Duplicate

  1. While logged into RE NXT click on Lists.
  2. Click Build, Open a Saved List, or Start with a Static Query.
  3. Screen will go blank for a while and then load.
  4. Once loaded click on a Constituent Record to edit columns.
  5. Screen becomes unresponsive and times out.

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.