If a customer uses a link for an active WebForm for a ticketing event that is in the past, they will see a message that the event is no longer on sale. The default can be changed in one of two ways depending on the type of ticketing event.

For Daily Admission and Scheduled Programs that are not do not require registration:
  1. Navigate to Web > Manage program forms
  2. In the top left-hand corner click on Online settings for tickets
  3. Click on the Language tab and change the Category to Event Details
  4. Next to No longer on sale message, replace "This event is no longer on sale" with the wording you prefer

For Pre-registered programs and Special/Fundraising Events:
  1. Navigate to Web > Manage event registration forms
  2. Click the drop down next to the event and select Options
  3. Click on the Language tab and change the Category to Event Details
  4. Next to No longer on sale message, replace "This event is no longer on sale" with the wording you prefer