If you have multi-currency enabled in Blackbaud CRM and have the organization currency different than the base currency for a specific account system, you may see the incorrect Pledge Installment Balance reflected in results coming from the Blackbaud Data Warehouse when transactions are using the base currency.
We’re currently evaluating this issue for a fix in a future patch or service pack.
Steps to Duplicate
Ensure multi-currency is enabled and have the organization currency setup differently to the base currency for an account system (ie Org is USD and Account System is EURO with base of EURO)
Add a pledge using the EURO account system for 100 EUR with 5 installments of 20 EUR
Add a payment for 40 EUR that is applied to the first two installments
Run the ETL refresh to pick up the new gifts
Add a new query (that pulls from DW) and output for the above gifts the Instalment balance