Credit Card Has Already Expired – RE/CRM users
Blackbaud recommends each month searching your database for active gifts, pledges and recurring donations that have expired credit card information and sending the following email to those donors to obtain new credit card data. This will help ensure that recurring gifts will continue to process as expected.

Email Subject Line: Don’t Let Your Support for <<Organization Name>> End
 
Email Content:
 
Dear <<First Name>>:
 
Thank you for your generous support of <<organization name>>. Your monthly gift has enabled us to <<explanation of mission and impact of gift>>.
 
We noticed, however, that the credit card you use for these recurring payments has expired and, as a result, we may no longer be able to process your gift. Please contact a member of our Donor Relations team at <<XXX.XXX.XXXX>> to provide updated your payment information.
 
Your support of <<organization name>> is critical in helping us achieve our mission. Please don’t delay and update your payment information today.

Should you have any questions, do not hesitate to contact us at <<XXX.XXX.XXXX>>.
 
Best regards,

<<Organization Name>>
 


Credit Card Will Expire in Coming Month – RE/CRM Users
Blackbaud recommends each month searching your database for active gifts, pledges and recurring donations that have credit cards that will expired within the next two months and sending the following email to those donors to obtain new credit card data. This will help ensure that recurring gifts will continue to process as expected.
 
Email Subject Line: Continue Your Support for <<Organization Name>>
 
Email Content:
 
Dear <<First Name>>:
 
Thank you for your generous support of <<organization name>>. Your monthly gift has enabled us to <<explanation of mission and impact of gift>>.
 
We noticed, however, that the credit card you use for these recurring payments will expire on <<expiration date>>. When it does, we may no longer be able to process your gift. Please contact a member of our Donor Relations team at <<XXX.XXX.XXXX>> to provide updated your payment information.
 
Your support of <<organization name>> is critical in helping us achieve our mission. Please update your credit card information before your next payment.

Should you have any questions, do not hesitate to contact us at <<XXX.XXX.XXXX>>.
 
Best regards,

<<Organization Name>>