The same constituent record shows multiple times in the Constituent search screen

We are having an issue with some duplicate accounts that are coming up multiple times when searching for their record.

The same constituent records are showing multiple times when searching for them within Constituent search.

Article Number: 119446

Products:

Blackbaud_Altru

This occurs when a constituent has multiple addresses on their record and we need to update the search settings:

Navigate to Constituents > Constituent search
Click Show advanced search options
Mark to Only search primary addresses
Click Search once more

If you find two different records for the same constituent, refer here to merge the two records.

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