Duplicate Record Check form not opening in large batches

Users may find that the Duplicate Record Check form is not opening after clicking on the "This constituent matches multiple records.  Click here to view." link in large batches (20,000 + records).
 We are currently evaluating this issue for a fix in a future service pack.

Steps to Duplicate

  1. Navigate to the affected batch.
  2. Filter the batch by duplicate errors.
  3. Click on the "This constituent matches multiple records.  Click here to view." link.
  4. Note that the Duplicate Record Check form never opens.

Environment

 Blackbaud CRM
 4.0
 4.0.180.63

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.