Server/Runtime error editing user account linked to a record in Education Edge

You are attempting to edit a user account in NetCommunity that is linked to a record in the Education Edge. When you click the pencil icon to edit the account, a generic server error page may display.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Upgrade Education Edge to version 787.164.24.
  2. Log into NetCommunity as a user with full supervisor access.
  3. Select Users & Security > Users.
  4. From the filter options, select Education Edge from the Filter by back office link drop down > Filter.
  5. Click the pencil icon next to a linked user account. 
  6. Note a runtime error displays rather than the user editor. 


 Blackbaud NetCommunity
 Education Edge 787.164.24

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