1. Work through Error: Unable to establish database connection. Please refer to the Knowledge Base article 48382
  2. If the issue persists, grant users access to SQL through their Windows account: What SQL Server permissions are needed to use the software when running in Windows Only authentication mode?
OR
  1. Run the plugin in Error retrieving encryption key. General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'DOMAIN\User'. Native error: 18456 when navigating Financial Edge after updating to patch 24.