How to Troubleshoot the Daily Scheduled DonorCentral Sync for Hosted Customers

The daily scheduled DonorCentral Sync is not working and I am a hosted customer, what are some things that I can check?
1. Check and see if the FIMSInternal user's password was changed.
  • To do that go to Tools\System Utilities\System Reports\System Users Report
  • Click Run Report
  • Look for the FIMSInternal user in the list, if the password was changed right around the time that the DonorCentral sync started to fail, this may be the cause of the issue
  • To reset the FIMSInternal user password, Go to Tools | System Utilities | Run Procedure and type in system\XaddCall.p in the Procedure name field
  • Re-run the DonorCentral sync from FIMS by going to Tools | System Utilities | DonorCentral |Donor Central Export, being sure to check the boxes for both Export Data and Upload to Donor Central
  • Log into Donor Central after 90 minutes to see if the sync was successful, or check and see if you received the sync confirmation email.

2. Make sure that the most current DonorCentral transfer executable is being used by doing the following:
  • Go to Tools | System Utilities | DonorCentral | Setup DonorCentral Upload
  • Click Save on the window
  • Close the window.
This will automatically update the DonorCentral transfer executable to the latest version which the data sync uses.

3. Open the My Files Folder from the HostNet page. Check to see if the eAdvisor folder is still there. If it is missing, this is one reason why the DonorCentral nightly sync is not occurring. Please contact FIMS support to have that folder rebuilt for you. Just creating a new folder titled EAdvisor will not resolve the nightly upload issue.





Note: You can manually upload data into DonorCentral by doing the following until the scheduled task issue is addressed:
  • Run the DonorCentral sync from FIMS by going to Tools | System Utilities | DonorCentral |Donor Central Export, being sure to check the boxes for both Export Data and Upload to Donor Central
  • Log into Donor Central after 90 minutes to see if the sync was successful, or check and see if you received the sync confirmation email if you are on DC v4. See also the following to check if a DonorCentral sync ran:

In DonorCentral v4 you can look in the Admin Portal to see when the last time the sync ran. See page 6 of the following guide:
https://www.blackbaud.com/docs/default-source/how-to-documentation/donorcentral/dc_adminportalguide.pdf?sfvrsn=1de8fb28_4

If you are on DC NXT and need to know if your data sync ran or not see the following:
https://kb.blackbaud.com/articles/Article/121515




 

Environment

 FIMS

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