Please complete the following steps in order to resolve the error:
  1. Confirm the correct routing number from the donor's bank is entered into the Financial Institution record and any corresponding relationship record between the donor and the bank in RE
  2. If the error still occurs and you're not able to process the direct debit, delete the Financial Institution record in RE, then re-add it. Afterwards, attempt to process the direct debit again
Note: We can check what routing number RE is sending to BBMS by logging in to the BBMS Web Portal and viewing the details of the transaction. Please see How do I find transactions in BBMS?