When an anonymous user attempts to send a blind email to a constituent using the Directory Part the system is not inserting the senders email address even when the merge field 'Sender EmailAddress' is properly added to the template.
The blind messaging feature is designed to include merge fields in the message, only for users that are logged in with an account linked to a CRM record. Anonymous senders have the option of editing their blind messaging email prior to sending, and can include their desired email address (if desired) prior to sending.
Steps to Duplicate
Prerequisites 1. Edit the Directory part as an Admin user and confirm that the following Message Fields have been added. * "Allow messaging between users" * "Allow users whoa re not logged in to send messages" 2. Make sure the merge field "Sender EmailAddress" is added to the template.
Steps: 1. Navigate to a Directory Part without logging in as an active user. 2. Search for an active user. 3. Click the email button, which appears as a small email icon. 4. In the pop up window, enter the required fields (First Name, Last Name, From email address). 5. Note that the email address never populate in the message window. 6. Enter reCAPTCHA and click send. 7. Notice that the message you receive does not include the senders email address.