Error: 404 Not Found - when clicking Filename in CMS image library

Client got the 404 error message when trying to access image in the image library
Found out that the cause of the issue is due to the CMS website being masked with a domain that has been redirected away from Blackbaud Sphere. The solution to this issue is to remove the mask. Please contact Support


Steps to Duplicate

1. Sphere > Content > Content Management System
2. Hover over CMS website and click Manage Website
3. Click View Image Library
4. Click on Filename to open it
Result: 404 error occurs <>

Was this article helpful?