Users that attempt to launch IGAM or FIMS clients who are trying to publish Grant Conditions may run into an issue if there was a recent environmental change. The error may appear as such:
The client application is attempting to connect to incorrect server for site
If you receive this error, there is a good chance that there was a configuration change either in your environment or with files on our end.
One way to determine this is to check on the timestamp of a file called 'Gifts.cfg'. If you or your IT team can navigate to your GIFTS or IGAM directory and check on the cfg file, look at the time that it was last adjusted. If that time is very recent to when the incident occurred, it is likely that the file changed and the change is responsible for the error.
We can also check on our end to see if files may have been changed and work to correct them. To have us do so, please make a case with Blackbaud Grantmaking Support and let us know what steps led you to the error along with your GrantRequest.com site and we will do all we can to assist further.