Separate (split family) accounts can occur in two scenarios: 

  1. Due to an account set-up error based on the contact card settings of the Family ID and Responsible Signer designations, or
  2. By the school's choice to allow for split families, such as divorced parents, to have separate accounts and both pay for a portion of their students' tuition expenses.
    1. For example, if Contract A has both parents as Responsible Signer for Child 1, both get added onto the account as they are both responsible for the tuition. If Child 2 (Child 1's sibling) only had Mom listed as a Responsible Signer, then Mom would be the only person considered responsible for tuition.  Because Dad was not a Responsible Signer for Child 2, Dad was not responsible for making payments. This would be a difference that would not be accommodated with one account. To accommodate the situation, a separate account is created.


This can be verified with the steps below: 
 

Verify The Integration Settings
Note: If the option is set to yes, that would mean separate accounts would not be allowed by the school. 

  1. Go to Core
  2. Settings > Select Blackbaud Connections 
  3. Select Smart Tuition Setup
  4. Verify if "Only one Smart Family Account allowed per contract" is set No
     

 

User-added image

 

Verify the Family ID & Responsible Signature Matches 

Note: If the Smart Family ID & Responsible Signers field do not match, this would mean separate accounts would have been created. 

  1. Go to Enrollment Management 
  2. Contracts > Select Contracts List
  3. Filter on the appropriate Year
  4. Select Choose Columns
  5. Select the box for  Responsible Signers and SMART Family ID
  6. Review those specific columns to verify if the Responsible Signers and SMART Family ID matches 

 

User-added image