Error Retrieving Suggestions from Donor Central. Unable to Open File NPO Found FIMS Temp Files SC Pro10 when Importing Suggestions from DCNXT for Self-Hosted Customers

When attempting to import suggestions from Donor Central the error, "Error retrieving suggestions from DonorCentral. Unable to open File: \NPO\found\fims\..\tempfiles\SC_Prog10_filename.json" occurs for self-hosted customers.
This issue is typically caused by a download directory setting not being set for the FIMS user on their workstation for their FIMS account in user preferences. Make sure that there are user preferences set for the download directory as described below:

1.Go to Tools>User Preferences>All Other Preferences
2.Go to the DonorCentral_Download_Directory and click the Browse button
3.Navigate to N:\found\eadvisor
4.Click apply and Ok

The above almost always resolve this issue but If the above steps do not resolve the issue, do the following:

1. Make sure that the correct version of .Net is installed on the workstation. The suggestion import function needs .Net 4.5.2.
2. Enable debug logging in order to send these files to customer support for review to find out why the suggestions are not importing:
  • Go to Tools\System Utilities\DonorCentral\DonorCentral Options\Preferences tab\Suggestions Section\Debug_Logging
  • Change the Debug_Logging value to Yes and save.
  • Re-Run the suggestion import process to attempt to import suggestions from DonorCentral
  • Look in the npo\found\tempfiles folder for the most recent sc_*.json file
  • Copy that file and send to support for review.

Steps to Duplicate

1. Tools >System Utilities > Donor Central > Retrieve Suggestions from Donor Central
2. Error message occurs

Environment

 FIMS

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