Since Blackbaud.com requires a separate email for each Blackbaud ID, and eTapestry requires additional Blackbaud IDs to be able to log into the same database with different users, one option is to use email aliases (https://en.wikipedia.org/wiki/Email_alias). By using aliases, eTapestry and Blackbaud.com will see these as different email addresses, but they all funnel into one email address from the user’s perspective.

NOTE: Setting up these aliases is NOT supported by Blackbaud, and would need to be configured by your organization’s email administrator. Once the aliases are configured, they can be connected to Blackbaud ID’s in one of 2 ways:

Option 1 - Using existing eTapestry credentials:
  • Customers that already have existing eTapestry credentials can navigate to the eTapestry login page
  • Click the Sign in with Blackbaud ID button
  • Click the Don't have a Blackbaud ID? Create a new one link
  • Create a Blackbaud ID that matches one of the aliases (or any other email)
  • Enter their eTapestry credentials when prompted
  • Click Confirm on the confirmation page
Option 2 - Using the invitation email:
  • Have an admin user log into eTapestry
  • Click Management and select All Users, under the Admin section
  • Click the context menu to the left of the user you want to send the linking invitation to and select Send Invite or Send Another Invite if an invite has been sent previously
  • Fill out the Email field with the email address that the invitation should be sent to
  • Click the Send Invitation button
  • When the user clicks the email link to link to their BBID, they can enter their email alias (or other address) to link the two or click the Don't have a Blackbaud ID? Create a new one link and create a Blackbaud ID that matches one of the aliases (or any other email)
    • Make sure the user has logged out of their other eTapestry user account and Blackbaud ID before clicking the link in the invitation email. Otherwise you may see the message “This Blackbaud ID has already been linked to an account in the database. You’ll need to use a different Blackbaud ID for this account.”
  • Click Confirm on the confirmation page