Acquisition form transactions generate exceptions when matched to existing BBIS users

When processing the acquisition import batch through web transactions in CRM the batch will match to an existing constituent and then generate the exception "This constituent is already linked to an existing Blackbaud Internet Solutions member: [username]"
We are currently evaluating this issue.

Steps to Duplicate

1. Register a new user in BBIS.
2. Process the web transactions for new users/sign-ups.
3. Check that this new user has their 'Online information' tab populated in the constituent view.
4. In BBIS use an acquisition form to add a new user with the same name and email address.
5. Process the web transactions for acquisitions.
6. Validate the batch and match the constituent if needed.
7. Commit the batch.
- See exception in exception batch.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.