When previewing a statement that has the statement boxes included in the format there appear to be too many transactions on the page. The result is that the statement text runs over the pre-printed boxes that populate aging and the total amounts.
This occurs most often when there are a large number of transactions with comments and when the previous transactions are not combined into a single summary line.
We are still evaluating this issue and will update this Knowledgebase article when we have more information. In the meantime, there are several workarounds that can be used to ensure that the statements print correctly.
1. Combine previous balances into a single summary line and only show recent transaction history in detail. (This can be done on the Details tab of the statement parameter.)
2. Change the Statement Format to remove the boxes completely. (This can be done in Format > Statement Format > Select a different format option in the drop down.)
3. Export the statement data out of Student Billing and modify it manually for those records that have the incorrect formatting.
4. Reduce the font size. (This can be done in the Format > Misc. section of the statement parameters.)