We are still evaluating this issue and will update this Knowledgebase article when we have more information. In the meantime, there are several workarounds that can be used to ensure that the statements print correctly.

1. Combine previous balances into a single summary line and only show recent transaction history in detail. (This can be done on the Details tab of the statement parameter.)

2. Change the Statement Format to remove the boxes completely. (This can be done in Format > Statement Format > Select a different format option in the drop down.)

3. Export the statement data out of Student Billing and modify it manually for those records that have the incorrect formatting.

4. Reduce the font size. (This can be done in the Format > Misc. section of the statement parameters.)