When I signed up for BBMS I was sent MobilePay card readers. Do these card readers work in Altru?
The MobilePay card readers are specifically designed to work within the Blackbaud MobilePay application and do not connect to Altru. The MobilePay application is processing transactions directly through BBMS and no transaction data is transferred to Altru. Transactions can be added manually to Altru at a later date if you want to reconcile BBMS and Altru. See our knowledgebase article How can I enter MobilePay transactions in Altru for more information.
If you need to swipe credit cards in Altru you must use a USB supported card reader connected to a Point of Sale workstation and be logged into your Altru database. You can find more information about hardware on the Altru Hardware Community page.