When charging cards with recurring membership donors who have had a successful first charge on their credit card and then subsequent charges are declined even though the credit card is still good. They manually re-enter the credit card information, and the charges go through successfully going forward.
We are currently evaluating this issue for a fix in a future service pack.
Steps to Duplicate
1. Constituent calls or mails credit card information for recurring gift 2. Enters this information in a batch 3. The credit card process is run 4. The card is processed successfully 5. The next time card is needed to be charged, EFT Generate Payments Process 6. Batch file produced and is processed 7. Card fails and receives Error: The donor's current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original revenue commitment. 8. Rejected transactions are cleared from the batch 9. Batch commits with approved transactions 10. Take rejection message file, and manually enter credit card payment to charge the recurring gift and it is successful