Error: 404- file or directory not found when attempting to view Household Mosaic data

After clicking the Household Mosaic link under Model Scores, users are finding that the link takes them to a page displaying a 404- File or Directory not found error.
This has been resolved in Service Pack 17. Please download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

  1. Log into CRM
  2. Open that record
  3. Click Wealth and ratings view
  4. Select the Biographical Information Tab
  5. Select Biographical Data
  6. Click on the hyperlink next to Household Mosaic

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0.180.1716

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