To correct this issue, please contact support and provide the following information:
  • An email from the recipient, indicating they want to be opted back into NetCommunity email messages. This must be emailed to support as an attachment and cannot be a forwarded message. This message will act as authorization to remove their opt out status on the database. Blackbaud cannot remove an email address's opted out status without this authorization.
  • URL to the NetCommunity site
  • Username/Password to access the NetCommunity site.