This issue is caused by an invalid or missing GFM configuration in The Raiser's Edge. One of the most common mistakes is to leave out the values for the Family Type table.
Follow the steps below to resolve this:
  1. Login to RE and go to Config > Tables
  2. Select Family Type and ensure that New and Returning are listed as values
  3. If the values are missing, add them by clicking the New Table Entry on the upper toolbar
  • Enter New or Returning
  • Click OK
RE Family Type Config screenshot