When moving forward with the Outcomes process in Blackbaud Grantmaking and going to Publish Progress Updates to an applicant from the Request record that was created from their Outcomes application, some users may encounter the error below in the process:
Error: No user mapping exists
If you receive this error when working to publish Outcomes Progress Updates to your applicant, we recommend taking the following steps to resolve:
1. Reach out to your Applicant and forward them to a link to ANY outcomes-enabled form from your site. 2. Have the Applicant log into the form with their Blackbaud ID. 3. Once they have logged in, ask them to confirm with you that their login was successful. 4. Attempt to Publish Progress Updates from their Request once the steps above are completed.