Error: Account [Account number] does not exist. You cannot use this account, it does not exist.

Users may receive the error: error: [Account number] does not exist.  You cannot use this account, it does not exist when applying an invoice to a partially applied credit memo.  The error does not occur when applying multiple invoices to the credit memo at one time.
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  • The exact steps to duplicate the issue (click by click) with the affect records listed.
  • A copy of your database may be needed.

Steps to Duplicate

  1. In Accounts Payable go to Records>Vendors
  2. Open the affected vendor record
  3. On the Activity tab, open the partially applied credit memo
  4. On the Credit Memo tab apply the partially applied credit memo in the application history window to the un-applied invoice
  5. Error occurs: Error: Account [Account number] does not exist.  You cannot use this account, it does not exist

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