RE Mobile App or Blackbaud MobilePay App crashes - when opening from a device that is running iOS 12

After upgrading to iOS 12, the RE Mobile App and the Blackbaud MobilePay App crash and fail to load. Reinstalling the app does not resolve the issue.
This has been resolved by Blackbaud MobilePay version 3.8 and RE Mobile 3.1. Please download the updates available in the app store.

The RE Mobile Event Management App is unaffected by iOS 12. 

Steps to Duplicate

  1. Upgrade the device to iOS 12
  2. Open the RE Mobile App or the Blackbaud MobilePay App
  3. Intro screen appears briefly, then the app crashes

Environment

 iOS 12

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.