If you do not receive an e-mail from our system when you request a password reset, there may be several reasons this occurs. We suggest following these steps in order to correct the issue:

1. Please be sure you have entered the correct User ID. Remember - the User ID is not your e-mail address, but rather your Blackbaud Grantmaking User ID. Most often, the format for these is the first initial of your first name and your full last name.

2. Please check your Spam/Junk mail folders to make sure that your e-mail provider has not filtered our email to sort into these folders. Some e-mail providers may not recognize our messages and will send them to Spam or Junk as a result.

3. The password reset e-mails are sent from an automatic sender: mail@grantapplication.com. In more secure environments, certain mail servers may filter e-mails from this address before it is delivered. This may be resolved by requesting that your IT department allow e-mails from mail@grantapplication.com to bypass the filters on your mail server. This process is known as whitelisting.